Sunnova bankruptcy: who services my system now, and do I still have to pay?

Yes, you still pay. Sunnova sold substantially all of its assets in its Chapter 11 case, and SunStrong Management now services most in-service Sunnova accounts: billing, monitoring and customer service. Sunnova's own closure page says your payment arrangements remain the same. What changes is who you call and how a repair gets done. Here is the record, then the steps.

What happened, from the record

Every line here is from the case record or the companies' own pages, checked on 2026-09-28.

• June 8 2025. Sunnova Energy Corporation, Sunnova Energy International Inc. and Sunnova Intermediate Holdings, LLC each filed a Chapter 11 petition in the United States Bankruptcy Court for the Southern District of Texas. The cases are jointly administered under Case No. 25-90160 before Judge Alfredo R. Perez, according to the case site run by Kroll, the claims agent.
• August 6 2025. The general deadline for filing a proof of claim. The governmental deadline was December 5 2025. Both have passed.
• September 4 2025. Solar Power World reported that Solaris Assets had completed its purchase of Sunnova's assets and business operations, that Solaris is the entity formed by GoodFinch Management, and that core operations were moving to SunStrong Management.
• November 12 2025. The court entered the order confirming Sunnova's plan. Sunnova's press release that day said a Creditor Trustee would be appointed to distribute the sale proceeds to creditors and wind down what was left.
• November 14 2025. The Effective Date of the plan occurred, according to the Kroll case site.

Chapter 11 here ended in a sale, not a reorganised Sunnova. That is the whole change, stated as the record states it.

Do you still have to pay?

Yes. Sunnova's closure page, last updated November 2 2025, puts it in one line: your payment arrangements remain the same, and you should continue to make payments as usual until you receive updated instructions directly from SunStrong.

SunStrong's help centre says the same thing from its side. There are no changes to your existing financing agreement terms, it says, aside from escalators already noted in your contract and changes to sales tax.

That last part explains a line some people notice for the first time. SunStrong's help centre says some former servicers did not charge the required sales tax, and that it now collects it. If your bill went up, put it next to your contract. An escalator written into the agreement is one thing. A tax line is another. Anything else is a question to put to SunStrong in writing.

Stopping payment is not a way to get a repair. Your agreement is still in force, and a missed payment is a breach of it, whatever the state of the panels. If you think you are owed something, that goes to the servicer in writing, or to a lawyer.

How to confirm who holds your account

SunStrong's own pages give the checks.

1. Find the original agreement. Lease, power purchase agreement or loan. Note the company named on it, the agreement number and the warranty section.
2. Read a statement dated after the transfer. SunStrong says the brand on a bill from after your transfer date tells you which company now manages the account.
3. Look for the welcome email. SunStrong says it may have emailed the primary account holder on file at the time of the transfer.
4. Ask. SunStrong's customer service inquiry form lets you pick Sunnova as your original provider and choose a reason, including a system that is underperforming.
5. Keep a dated record of every message and every screenshot.

SunStrong's account page has separate Sunnova billing links for leases and PPAs and for loans. Sunnova's page says SunStrong took on "most" in-service customer systems, not all of them. If none of the checks above lead to SunStrong, the name on your statement is the company to ask.

Getting a repair done

Who fixes it depends on who owns the equipment on your roof.

If you lease the system or buy its power, it belongs to the owner, and the repair goes through the servicer. Nevada law requires a lease or power purchase agreement to include a written warranty that does not expire earlier than 10 years after installation (NRS 598.9821). Your agreement says what the owner must fix. Report the fault through SunStrong in writing, with dates and production screenshots. Before anyone else works on a system you do not own, read what your agreement says about outside work.

If you own the system, paid in cash or with a loan, and SunStrong does not service it, SunStrong's maintenance page tells cash and loan customers to contact solar dealers, installers or repair companies in their area. It lists third-party companies by state. On 2026-09-28 that list had no entry for Nevada.

So in Las Vegas you hire a licensed contractor yourself. The Nevada State Contractors Board's residential solar page tells homeowners to confirm the licence shows an Active status on the board's search. Do that for anyone, including us. Your panel and inverter warranties are usually claimed from the manufacturer, and your solar company went out of business explains how to tell which warranties you have. To find out whether the system is producing at all, see how to find out if your system still works.

If your installation was never finished

Sunnova's closure page says SunStrong is working with GoodLeap to complete certain in-progress installations, and that your dealer or a GoodLeap representative will contact you if your project qualifies.

If nobody has, panels on a roof are still not an approved system until the permit is closed and the utility sets the meter. See your system was never actually connected.

Two things to check before you act

Who owns the panels on paper. A lease or PPA owner, or a lender, may have a filing recorded against your property. Who owns my solar panels shows how to search the Clark County record yourself.

Who is at your door. A knock or a call from someone saying they have taken over Sunnova's warranty is a claim you can check against the case record and against your own statement. See someone knocked and said they are taking over your warranty.

If your loan came from a lender that is still in business and the installer was not Sunnova, the rules are a little different. See my solar company went bankrupt, do I still pay the loan.

What we can and cannot do

We cannot act for SunStrong or change anything about your agreement. What a licensed contractor can do on a system you own is inspect it, tell you in writing what is wrong, claim on the manufacturer warranties that are still live, and warrant its own new work. On a leased system, we can tell you what to put in writing to the servicer. This page is rechecked every quarter. The date checked is printed at the top.

We recheck this page quarterly. Last checked 2026-09-28. If a number here has moved, tell us and we will fix it the same week.