Someone knocked and said they are taking over your warranty

Nobody takes over a solar warranty by knocking on your door.

Your panel and inverter warranties came from the companies that manufactured them. They are already yours, and they did not stop existing because the company that fitted the system did. A stranger at the door cannot acquire them, inherit them or activate them, and there is nothing you need to sign today to keep them.

What that person can genuinely offer is a service contract of their own: a new agreement, with a new company, that you pay for. That may even be worth having. It is just not the thing they said it was.

Why this knock happens here

Several large installers that worked the Las Vegas valley have closed, and the public record of who they left behind is not private. When a company fails, the list of addresses with its panels on the roof is effectively public knowledge in the trade, and those roofs are visible from the street.

So the knock is not random. It is a list. That does not make the person at the door dishonest, but it does mean they knew something about your house before they rang the bell, and you should price that into how the conversation feels.

Two of the larger cases are set out with dates and docket numbers in Freedom Forever is in Chapter 7 and Titan Solar Power customers in Las Vegas.

What Nevada actually requires them to say

This is the part most homeowners do not know, and it is the fastest way to tell a professional from a problem.

They must not claim to be the utility, or the State. NRS 598.982186 makes it prohibited conduct to use any official logo, seal, insignia, branding or uniform of a public utility, or of the State of Nevada or one of its political subdivisions, or anything that tends to mislead you into believing it is official. The same subsection prohibits stating or implying that the person is an employee, representative or agent of a public utility or of the State.

So "I am here from the power company" is not a sales technique. It is the thing the statute names.

They must not imply official backing without written authority. The same section prohibits indicating or implying that the person takes part in a governmental scheme for incentives, tax credits or financial assistance unless the agency running it has authorised that claim in writing.

A lead generator has to introduce itself as one. Under NRS 598.982184, a person who generates leads or referrals for work on a solar system must include, with any commercial communication about it, a statement that it is a commercial solicitation not affiliated with any governmental agency or electric utility. The same section caps what anyone may be paid for a residential solar lead at $2,000 and prohibits selling one to a person who does not hold a contractor's licence.

You are not expected to police any of this at your own front door. You are entitled to notice when none of it happens.

The four questions to ask at the door

Ask these in this order, write the answers down, and do not sign anything while the person is standing there.

1. What is the company name and the contractor licence number? Both, written down. A licensed contractor gives you this without hesitating.
2. Are you an employee of that licensed company, or are you generating a lead for someone else? Both answers are legitimate. Only one of them means the person in front of you is accountable under the licence.
3. What exactly are you offering: a repair, an inspection, a service contract, or a new system? These are four different transactions with four different prices.
4. What are you asking me to sign, and what happens if I do not sign it today? If the answer to the second half involves losing something, that is the sentence to be most careful about.

Then close the door politely and check the licence number yourself on the Nevada State Contractors Board's public search. It takes about a minute. A number that does not produce a matching active record has answered your question.

What is true about your warranties

Three separate things are usually in play, and they fail differently when an installer closes.

Nobody knocking on your door changes any row in that table. What a new company can do is agree, in a new contract you pay for, to service the system going forward. That is a reasonable thing to buy. It is not a warranty takeover.

Your solar company went out of business sets out what to do first and in what order, and how to read the court record yourself.

If you already signed

You very likely still have a way out.

Nevada gives you until midnight of the third business day after signing to cancel a residential solar agreement, in writing, with no penalty and no reason required. If you are 60 or older, that becomes the tenth business day. They are business days, not calendar days.

If you financed it, there are two contracts, and cancelling one does not cancel the other. The loan has its own notice and its own clock running against the finance company.

On money: for work on a residential photovoltaic system, Nevada caps the deposit at $1,000 or 10 percent of the total contract price, whichever is less, and a solar installation company may not accept payment for the installation before the utility gives the system permission to operate. Somebody collecting a large sum at the door, today, is outside that rule.

The full set of rights, including what has to appear on the cover page of the contract, is in your rights when you sign a solar contract in Nevada.

Before you decide you need anyone at all

A good deal of door-knocking works because the homeowner genuinely does not know whether their system is running. That is answerable in about ten minutes, from your own bill and the box on your garage wall, with no login and nobody in your house. How to find out if your solar system still works is the check.

If it turns out something is wrong, you will be having a very different conversation: a specific fault, on a known make and model, with a written record of when it started. That is a position to buy from, rather than be sold to.

We inspect existing systems whoever installed them, and we will tell you what we find whether or not there is work in it for us.

We recheck this page quarterly. Last checked 2026-09-21. If a number here has moved, tell us and we will fix it the same week.