Tesla or SolarCity solar in Las Vegas and you cannot get it serviced

If you have an older SolarCity or Tesla system in Las Vegas and cannot get anyone to fix it, start with your agreement, not with a phone number. Whether you own the system or lease it decides who is allowed to work on it. If you own it, any Nevada licensed contractor can diagnose and repair it. If you lease it, the agreement names who maintains it, and that is who you hold to it in writing.

Below is the public record first, because it tells you who your agreement is with today, then the steps.

The public record, with dates

Everything in this section comes from a source listed at the bottom of the page. We are not connected with either company.

2015-12-23. The Las Vegas Sun reported that SolarCity was halting the sale and installation of rooftop solar in Nevada, the day after the Public Utilities Commission approved changes to what NV Energy pays solar customers for excess power. The same report said SolarCity stated that, while stopping sales immediately, it would continue to serve existing customers.

2016-11-21. Tesla completed its acquisition of SolarCity. Tesla's Form 8-K, filed with the Securities and Exchange Commission that day, says that as a result of the merger "SolarCity became a wholly owned subsidiary of Tesla."

2017. NRS 598.9821, the Nevada statute that requires written warranties in residential solar agreements, was added to Nevada law. That date matters for any system sold before it, as the warranty section below explains.

So if your paperwork says SolarCity, the company on the other side of it is now part of Tesla.

First question: do you own it, or does the company?

Find the agreement. It is the single document that decides everything else. It will be one of three things.

If you own it, you are free to hire any Nevada licensed contractor to diagnose and repair it. Check first whether a manufacturer warranty on the panels or inverter is still running, because a maker may want its own claim process followed.

If you lease it or buy its power, the equipment normally belongs to the company, and your agreement will say who maintains it and what happens if it stops producing. Do not let anyone else open the equipment until you have read that clause. Work by someone the agreement does not allow can create a dispute you do not need.

If you cannot find your copy, ask for one in writing using the contact details on your agreement or your monthly statement.

Second question: is it actually broken?

Before you chase a repair, confirm the fault, because the answer changes what you ask for.

• Look at the inverter in daylight. A running light means it is producing. Nothing lit, or a red or amber light or a code, means it is not.
• Read the export line on your NV Energy bill against the same month last year. A month that used to export and now shows nothing is the clearest sign production has stopped.
• Do not rely on the monitoring app alone. An app can go dark while the system keeps producing.

How to find out if your system still works walks through all four checks. NV Energy will not do this for you: its interconnection handbook says NV Energy is not responsible for operation, maintenance or energy production of customer systems.

Put every request in writing

When you are not getting a response, the record you keep is what moves things along. Keep it simple:

1. One written request, to the contact on your agreement, stating the fault, the date it started, what the bill and the inverter show, and asking for a service date.
2. Photos of the inverter light or code and of the equipment labels.
3. A dated log of every call and message after that, with who you spoke to.

If you own the system and the delay is costing you exports month after month, that log is also what you hand an independent contractor.

What the warranty law does and does not reach

NRS 598.9821 now requires a Nevada solar agreement to include a written installation and roof penetration warranty of at least 10 years, and, on a purchase, component warranties of at least 10 years on panels and storage and at least 7 years on inverters.

That statute was added in 2017. SolarCity stopped selling here in December 2015. So for a SolarCity era system, the warranty terms in your own contract are what apply, not the statute. That is one more reason the agreement comes first.

Protect your net metering rate during any repair

A system connected here years ago may be on a net metering rate NV Energy has since closed to new customers. That rate is often worth more to you than the repair costs.

NV Energy's Net Metering and Energy Storage Interconnection Handbook, revision dated 10/16/2025, says a system replacement may allow you to keep your existing closed rate, naming NMR G, NMR A and NMR-405 Tiers 1 to 3, and that every replacement application goes through Engineering Review. Adding panels changes the rate if you are not already on the current one. Adding only a battery does not.

So ask any contractor, in writing, whether the job is a replacement or an expansion, and which rate you will be on afterwards. What 75 percent of retail actually costs you shows how to price the difference, and adding a battery to solar you already have covers the storage case.

If you own the system and want someone else to look at it

That is allowed, and it is what we do. We inspect systems whoever installed them, tell you in writing what we find, start any manufacturer claim that is still open, and quote any repair in writing. We cannot honour another company's workmanship warranty, and nobody else can either.

Before you let anyone on the roof, check their licence and its Active status on the Nevada State Contractors Board search page. The handbook requires interconnection work to be done by a Nevada licensed C-2 or C-2g electrical contractor. If someone knocks claiming to have taken over your old warranty, read someone knocked and said they are taking over your warranty first.

If the inverter turns out to be the failed part, what an inverter replacement involves covers the decisions and what drives the cost.

We recheck this page quarterly. Last checked 2026-09-28. If a number here has moved, tell us and we will fix it the same week.